Complete the form and select 'Complaints' in the 'Nature of Enquiry' dropdown list. We have an … Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. You can however visit our Landlord Hub to make a claim online. We’re here to help 24/7. You have a period of 6 months in which to refer to the Ombudsman. Just recently suffered a bereavement and have been trying to contact Thames water all morning (phone and we chat) Forgive the humour but I feel I might die of old age myself waiting for the customer service line to answer. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Let's wait and see. The problem is that this general call centre number and none of options given are for bereavement. You can book an appointment or make a claim online if your policy holds: 2. I dealt with them on a similar subject a few years ago and back then they had a dedicated team who were really helpful. Bereavement malky. Hi @malky - firstly, I'm so sorry to hear about your loss. Alternatively, you can speak to us using the contact details below. Once again, I'm so sorry for your loss and hope you are as okay as you can be at a time like this. If you are not happy with our final response or, 8 weeks have passed since you initially raised your complaint with us you may refer your complaint to the Financial Ombudsman Service. To find out more about how to make a complaint and our complaints process, please see 'How do I make a complaint?' Notify Sky about the death of an account holder. HomeServe Membership Limited is authorised and regulated by the Financial Conduct Authority for general insurance and credit broking activities under firm reference 312518. The 6 month period starts from the date of the final response or 8 weeks after we received your complaint. Thames Water Utilities Limited Registered in England and Wales. Alternatively you can give us a call on 0330 0247 999* lines are open 24 hours a day, 365 days a year. Above are our top recommendations for how to contact Thames Water, including their top phone number and live chat options. Contact you to inform of Bereavement. Just recently suffered a bereavement and have been trying to contact Thames water all morning (phone and we chat) Forgive the humour but I feel I might die of old age myself waiting for the customer service line to answer. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. London Our billing and accounts contact hours have changed. Log in to our secure hub and manage your products online.

Please take care not to include any special characters e.g.?!*/. How do I make a claim or book an appointment? cookies policy. We’ll need to speak to you to do this, please get in touch using the contact details below. The blog includes a dedicated phone number too (which is the one you may have tried) - if you are on Twitter and Facebook, we have a team ready to help you 24/7 too. Moving the account to a different name. You have a period of 6 months in which to refer to the Ombudsman. I dealt with them on a similar subject a few years ago and back then they had a dedicated team who were really helpful. The 6 month period starts from the date of the final response or 8 weeks after we received your complaint. Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. Thames Water Utilities Limited Registered in England and Wales. Thames Trooper ‎12-09-2019 01:32 PM ‎12-09-2019 01:32 PM. Fill in the form below and we'll respond within 10 working days.

https://community.thameswater.co.uk/t5/Blog/Arranging-someone-s-account-after-they-ve-passed-away/ba... Water leak in service pipe - will Thames Water fix... How to report issue with street stop valve? Look after your personal details - send them to us privately

your water services, call 0345 782 0999. complaint.info@financial-ombudsman.org.uk. Company number: 02366661. I cannot believe that company like Thames Water does not have dedicated phone number for bereavement team. There is only one number given on their website in the article about bereavement support which is 0800 980 8800. Company number: 02366661. By continuing to use this website you are consenting to our use of cookies.For further information and to manage your cookie preferences, view HomeServe's Exchange Tower We’re here to help 24/7. Contact you to inform of Bereavement. You'll need to know the account number to complete the form. HomeServe.com uses cookies to make sure you get the best browsing experience. Look after your personal details - send them to us privately

Alternatively, you can speak to us using the contact details below. Thanks for your patience. 3. Company number: 02366661. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How to contact us. Thames Water Utilities Limited Registered in England and Wales. Just recently suffered a bereavement and have been trying to contact Thames water all morning (phone and we chat) Forgive the humour but I feel I might die of old age myself waiting for the customer service line to answer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Mandatory fields are marked with a "". Got a question? I dealt with them on a similar subject a few years ago and back then they had a dedicated team who were really helpful. E14 9SR Basically I have requested a callback. 1. Our water services team is available 24/7, but please only call is you have an urgent issue.
The problem is that this general call centre number and none of options given are for bereavement. Bereavement support . The number mentioned in the post is not a dedicated bereavement line - I've been on hold for 10 minutes on this number and it hasn't even mentioned bereavement but has offered hints on how to save water - slightly too late for my father who has passed away.
under our Frequently Asked Questions. The Financial Ombudsman Service We’ll need to speak to you to do this, please get in touch using the contact details below. The contact details of the Financial Ombudsman Service are as follows: The Financial Ombudsman Service Exchange Tower London E14 9SR Telephone: 0800 023 4567 or 0300 123 9 123 The Financial Ombudsman Service was set up by law to give most consumers a free, independent service for resolving disputes with financial firms. How to contact us. You can also chat to us, as we're able to resolve the majority of queries immediately. There is only one number given on their website in the article about bereavement support which is 0800 980 8800. Moving the account to a different name. Above are our top recommendations for how to contact Thames Water, including their top phone number and live chat options. How to escalate your complaint

* Calls may be recorded for quality control and training purposes. Just recently suffered a bereavement and have been trying to contact Thames water all morning (phone and we chat) Forgive the humour but I feel I might die of old age myself waiting for the customer service line to answer. If you would like to make a claim, you can log into MyHomeServe or Contact us. Just recently suffered a bereavement and have been trying to contact Thames water all morning (phone and we chat), I agree that this is totally unacceptable too. I cannot believe that company like Thames Water does not have dedicated phone number for bereavement team. In order to purchase a policy from our website, you will need to enable cookies in your internet browser. The Ombudsman will only consider your complaint once you have attempted to resolve it directly with us. Telephone: 0800 023 4567 or 0300 123 9 123, Email: complaint.info@financial-ombudsman.org.uk. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Having been through a few myself I understand how hard it can be.

1,458 talking about this. Please note, claims cannot be processed through this form. My HomeServe isn't yet available for our landlord products. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. The contact details of the Financial Ombudsman Service are as follows: Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Losing a loved one is difficult. Thames water really need to be more sensitive like the other service providers I've contacted who genuinely do have a more sensitive dedicated service. If you have a complaint you should always contact us first. We know this can be a difficult time, so we'll do everything we can to help you make any necessary changes, including changing ownership of the Sky account to next of kin or partner, or cancelling it completely.

Got a question? Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. 1,458 talking about this.


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