If the leak you’ve spotted has already been reported, you don’t need to make another report. If you do not have running water, please call us on 0345 717 1100. Sometimes they’ll include recommendations for other related newsletters or services we offer. They were never reclaimed! More staff were drafted in to deal with a steep rise in contact from households who encountered difficulties with the billing changes and were left frustrated by longer waiting times and abandoned calls. Welcome to the official community page of Northumbrian Water! You can find contact details for Northumbrian Water (UK) above. Have you considered a career that can help you do the same? The changes meant customers had longer waiting times or saw their calls abandoned, leading to a 64% rise in written complaints to Northumbrian Water while Essex and Suffolk's more than doubled. Northumbrian Water; Our Group; Services Services . Claire Sharp, customer director at Northumbrian Water Group, said: “The figures are disappointing, however we are confident these results reflect a very temporary setback while we’ve implemented new systems. At Northumbrian Water, we work to make a difference in your community. The Consumer Council for Water (CCWater) is … We've added new features! You can get email updates on reported leaks on the leak map. Image Upload. It’s one of four water companies across England and Wales that have been challenged over their poor performance in the consumer group’s annual household complaints report. This comes in handy in case you want to escalate complaints to Northumbrian Water group executives. The information you give about the leak is recorded, and we send one of our leakage technicians to the leak location within 1 to 5 days, depending on the severity and location of the leak. Wrongly flushed items, such as wet wipes, are one of the biggest causes of blockages as they usually clog up inside the pipe or meet with forming fatbergs. The line is available between 8 am to 5.15 pm from If you're able to upload a photo of the leak, we’d be really grateful. Search for the address of the leak or click on the map below. We will need this information to keep you informed or if we need any further details. My account . Choose a file… Max file size 6MB. Managing your account has never been easier Thames Water, Northumbrian Water, Essex & Suffolk Water … Moving forward this will let our customers experience easy, quick and straight forward services, something we know is important to them. Four water firms have been told to tackle high levels of complaints over service and billing problems. Have you considered a career that can help you do the same? We will fill in the hole to permanently repair the road or footpath. Northumbrian Water has been told to improve by a consumer watchdog after a sharp rise in complaints and billing problems. 10)  A seven foot python found in 1992 at one of our sewage treatment works in Newcastle. Fixing leaks isn't always straight forward and we often need to talk to other people to get permission and make arrangements to do the repairs. Have you considered a career that can help you do the same? Make payments, check your balance, track your usage and more, If your water supply is off, here's some advice to get it back up and running again, In the hottest months of the year, Northumbrian Water is encouraging our customers to use water wisely, What to do when the water is less than crystal clear, Lots of things can affect the taste and smell of your water, right down to where we get it from. Northumbrian Water has been told to improve by a consumer watchdog after a sharp rise in complaints and billing problems. Password schemes to protect your home, bills in Braille and so much more, Managing your account has never been easier, Click here to sign up to our free Priority Services online, Password schemes to protect your home, bills in Braille and much more. FOG and items such as wet wipes, nappies, cotton buds, condoms, and sanitary products that are disposed of down the toilet instead of being put in a bin, can lead to the sewer network backing up. Please do not use this form and call our customer centre on 0800 393 084 for leaks, or 0345 717 1100 (24 hour service) for any other queries where one of our customer advisors will be happy to help you. Download for free from the Apple App Store or Google Play now. Northumbrian Water must now provide CCWater with quarterly reports highlighting what steps it is taking to get back on track. Leaks within the boundary of the property are the responsibility of the home owner, please click here to see a list of WaterSafe approved plumbers. Fatbergs form when fats, oils and grease (FOG) are poured down the drain, and harden. As well as the teams you see working in your streets, we have people doing a wide range of jobs that support that work to deliver the best possible water and sewerage services across the North East. Initial complaints should be directed to Northumbrian Water directly. As well as the teams you see working in your streets, we have people doing a wide range of jobs that support that work to deliver the best possible water and sewerage services across the North East. Comments Use this comments section to discuss problems you have had with Northumbrian Water (UK), or how they have handled your complaints. At Northumbrian Water, we work to make a difference in your community. 9)      A golf club and a kitchen mop found in Teesside. 6)      A set of false teeth found in a sewer pipe in Stanley. Hotel booking website Amoma shuts down after collapsing into administration, Warning to dog owners after outbreak of deadly lungworm disease in the North East, Fears giant digital advertising screens at Tyne Tunnel are an 'accident waiting to happen', Woman fined £1,000 after going shopping when she should have been self-isolating, Northumbria Police also fined another woman who did not self-isolate after a positive Covid-19 test, Newcastle city centre pub latest victim of 'ever changing' coronavirus rules, The Town Wall, in Pink Lane, is 'closed until further notice', Another 1,600 students test positive for coronavirus at Newcastle and Northumbria universities, The latest data on the outbreak was revealed on the day that both universities move most of their teaching online in response to rising Covid-19 numbers, Pubs across the North could be closed from Monday as second wave threat increases, Pubs could be closed from Monday despite already being subject to a 10pm ban under North East restrictions as the number of coronavirus cases continue to rise, Residents tell of shock after man found dead at roadside in Birtley, The man was found unresponsive on Elisabeth Avenue in Birtley, Gateshead, in the early hours on Thursday and he was pronounced dead at the scene by emergency services, Lotto Set For Life results LIVE: Winning National Lottery numbers for Thursday October 8, We'll bring you the winning National Lottery Set For Life numbers for Thursday October 8- live breaking updates and results below, Durham University locks down two colleges as 'one in eight' students catch Covid-19, Of the 800 students at Collingwood and St Mary's College, the university said 'around 100' have tested positive for the virus, University accused of 'lack of leadership and responsibility' after 1,000 new student Covid-19 cases, The University and Colleges Union accused management of not taking its responsibilities “sufficiently seriously” and said the outbreak was “entirely predictable and preventable”, Police search house in Gateshead in relation to firearms offences in Newcastle, Firearms were discharged in two separate incidents on Saturday and Monday and two men have been arrested, Newcastle's Scotswood Road and the disappeared pubs that once lined its route, The Gun Hotel, at number 876 Scotswood Road, was one of more than 40 drinking holes that once traded on the famous thoroughfare in Newcastle's West End, Greek islands including Santorini added back to UK travel corridors, Brits who travel to the Greek islands of Lesvos, Tinos, Serifos, Santorini and Zakynthos will now not have to quarantine when they return, Newcastle evening headlines with United academy star tipped as one to watch, All of the latest Newcastle United headlines including updates on Phil Jones, Michael Ndiweni and more, North East coronavirus cases and restrictions in full - Thursday October 8, Everything you need to know about the latest figures and local lockdown measures for Newcastle and the rest of the North East, Police confirm more than 500 callouts in two weeks to Covid rule-breaking incidents in Newcastle, Northumbria Police Chief Superintendent Ged Noble revealed the figures to city leaders on Wednesday, saying there had been a “significant increase” in police action, South Shields murder accused had threatened to kill and stab visitors previously, neighbour claims, Jurors in the trial of Ross and Garry Miller, of South Shields, were shown body worn footage of the murder scene, including Brandon Lee's badly injured body, Newcastle transfer news LIVE - Eibar's dig over Muto deal; clubs interested in Atsu, All of the Newcastle United headlines following the closure of the transfer window, Manchester Arena terrorist locked up in County Durham jail as latest notorious inmate, A court heard how bomb plotter Hashem Abedi is being kept in maximum security Frankland Prison, Balloon release to be held for Washington teenager Mark Johnston who died in suspected drugs tragedy, Mark Johnston was just 18 when he tragically passed away, Shutting down North East's pubs, bars, and restaurants would be 'travesty of justice' says council leader, Nick Forbes has slammed reported Government plans for hospitality venues across parts of the North to be closed, warning that doing so will lead to “underground” socialising, Tesco Kingston Park employee tests positive for Covid-19 as staff self-isolate, The Newcastle store was, at one point, the biggest supermarket store in the United Kingdom.

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