Since 2007, we were awarded and have maintained the Diamond Category. FPUA is proud to serve you, as we face this challenge together. The predetermined monthly bill will be based on the average of their actual utility bills during the prior 12 months, plus an additional percentage to cover any overages. Construction projects, a new business, expansion, or relocating your current business can be challenging, let us help you navigate the process! For any commercial customer that is experiencing financial hardship, please take advantage of the COVID-19 payment program at zero (0%) interest. Pay via AutoPay. Our guidance for decision making is primarily the Centers for Disease Control (CDC) and the St. Lucie County Department of Health.FPUA is taking the following steps to make sure that we continue to serve you and protect the health and safety of both our customers and staff. Beginning July 13, 2020, customers with a past-due balance will receive an automated call, reminding them to set up a payment plan. If you are already registered in the online portal, once logged in you can click on the My Profile button, then select Update Account Info. Any St. Lucie County resident who has experienced economic hardship caused by the COVID-19 crisis, and earns less than 120 percent of the area median income is eligible to apply. Customers can register at FPUA customer service or by filling out the online Budget Billing form available at: http://www.fpua.com/account-and-billing. e-bill is an easy, secure way to receive and view your bill anytime from your electronic device. Please call 772-466-1600, extension 3900 if you prefer to set up an Individual appointment with a customer service representative. Additional payment locations and online options are available atwww.fpua.com. Water at a Fort Pierce apartment complex was shut off Thursday without notice, and people who live there are frustrated. Eligibility criteria includes: Fort Pierce Utilities Authority (FPUA) is closely monitoring the spread and potential threat posed by Coronavirus, COVID-19. You can be assured we will respond in an expeditious manner to restore the power. We encourage all customers to remain current with utility bill payments. FPUA will not issue accumulated credits to accounts, unless the Customer terminates their participation in Budget Billing and continues the nonparticipation for 12 months. Online Payments Utility Payments Pay your utility bill online through the Fort Pierce Utilities Authority payment center. Customers must call 772 466 1600, extension 3900, or email cs@fpua.com to set up a payment plan. Eligibility requirements apply. Additional information will be provided when an appointment is scheduled. Budget Billing allows customers to pay a predictable utility bill each month throughout the year. Residential customers should call 772-466-1600, 3900 to speak with a customer service representative. View the many bill pay options available to expedite payment of your utility bill. Pay over the Internet. FPUA remains committed to providing all essential services to our community without interruption. Eligible households could receive $250 which can go towards utility payments. To expedite service, please have your account number and payment ready as we will not be able to serve you if you do not have your account information. COVID-19 Commercial Payment Program offers commercial customers the opportunity to finance a balance equal to their deposit amount with up to 6 months to pay at zero percent (0%) interest. She fears property managers might retaliate, possibly even evict her and she cant afford that. Fort Pierce Utilities Authority is an Electricity, Oil & Gas, and Energy, Utilities & Waste Treatment company located in Fort Pierce, Florida with $102.00 Million in revenue and 123 employees. As the positive cases of coronavirus continue to escalate, please follow these suggested guidelines: FPUA will continue to communicate regularly through our website(www.fpua.com), Facebook (www.facebook.com/teamFPUA), and news releases. Discover the many options available to you when it6 comes to receiving and paying your utility bill. Create a Website Account - Manage notification subscriptions, save form progress and more. If you have a fever, cough or shortness of breath, you should call 772-461-1402 for screening and further instructions. Fast, Secure, and Convenient. Public power utilities, like Fort Pierce Utilities Authority, are especially mindful of the fact that reliability is as important as maintaining low rates. More:St. Lucie 'confident' it will reach mega-yacht deal with Derecktor at Port of Fort Pierce. E-Billing is now available to St. Lucie County Utilities customers! ALPI can be reached at 844-356-8138. Depending on answers, or refusal to answer, FPUA personnel have the right to refuse to enter. 3900, www.fpua.com (payments and account services), All penalty and late fees will be waived during the COVID-19 pandemic until further notice. In mid-March, FPUA announced all service disconnects were suspended until further notice. The Budget Billing variance account balance (the difference between the Budget Billing amount and the amount actually billed for services). There is a 24-hour Kiosk available on the west side of the building at 206 S 6th Street. Pay via Auto Pay. Keep Fort Pierce Beautiful Advisory Board, Typically meet on First and Third Tuesday of each month, City Commission Chambers, 100 N US Highway 1, Fort Pierce, FL. We urge all FPUA customers to continue to make regular payments to avoid creating an unmanageable past-due balance. Reclaimed water availability on North Hutchinson Island and South Hutchinson Island has been reduced to Monday, Wednesday and Friday from 8 pm to 8 am to accommodate summer reclaimed water supplies and demands. . If you dont have soap and water, use a hand sanitizer that contains at least 60% alcohol. Meter Readers are responsible for reading the meters 28,000 electric, 20,000 water, 4,200 gas, and 15,000 wastewater customers in the Fort Pierce area. 3900. This program is available through July 24, 2020. 3900, Monday through Friday, 9:00 am-5:00 pm. Outdoor lighting services include lighting design, electricity, and maintenance. Eligibility requirements for FPUA Residential Customers to participate in the Budget Billing program are: There is no charge to the Customer for this service. Responsible for engineering, designing, permitting, inspection, and construction management of major repairs, system upgrades, and construction of new facilities for the Electric Transmission/Distribution and Gas Systems. Below are a few links to frequently requested information. Public Utilities; About Us. Offered at zero percent (0%) interest, this payment program allows you to finance your past due balance without interruption of service. 24-Hour Account Access. Extended drive-thru hours are 7:30 am to 5:00 pm, Monday through Friday, Please have your account number and payment ready before you reach the window, Best time to utilize the drive-thru is in the afternoon when traffic/wait time is at a minimum, Service is for customers in licensed and tagged motor vehicles ONLY. All customer service activities and programs will be available through the FPUA Call Center at 772-466-1600, ext. *Service disconnects for non-payment will resume on Monday, July 27, 2020. The 24-hour Kiosk is available on the west side of the building at 206 S 6th Street and accepts cash, credit/debit cards, and check payments. This program is available until July 24, 2020.*. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice. The Kiosk accepts cash, credit/debit cards and checks. We agree with the Boards decision to give customers additional time to bring their accounts current, take advantage of FPUA payment plans, or seek funding assistance, said John Tompeck, Director of Utilities. Customers must to stay behind the Plexiglas shields at all times and are asked to not touch the Plexiglas. Special Payment Arrangement allows residential customers to pay their outstanding balance over a period of up to 12 months, interest-free. Please call customer service at 772-466-1600, ext. For additional information please call FPUA Customer Service at 772-466-1600, ext. I have read this disclosure and agree that FPUA and its Authorized Agents may contact me as described above. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. Thank you in advance for your patience as we work diligently to protect the safety and well-being of all customers and staff. The amount of the bill will be deducted from your bank account approximately 20 days after the billing date. Payments received before 2 pm will be posted next business day M-F excluding holidays. 67-1391. Extra personnel will be available to answer incoming calls. 3900 to register for this program. The drive-thru window will be open extended hours from 7:30 am-5:00 pm. Fuel and purchased power costs are the largest single variable expense for electric utilities, and they can vary greatly on the basis of supply and demand and other factors. Mustard Seed can be reached at 772-465-6021. This is the first phase of St. Lucie County CARES Act funding which is going directly to residents. A maximum of 6 customers will be permitted inside the lobby at one time. FPUA may evaluate Budget Billing accounts on a monthly or yearly basis to ensure that calculations are correct. Customers must maintain a six-foot social distance to help protect the safety and health of other customers and staff. The plant is wholly owned by the All-Requirements Project and is operated under contract by Fort Pierce Utilities Authority. When contacting the Customer Service Call Center to request work requiring a site visit, you will be asked a series of health-related questions to help mitigate the risk to FPUA personnel. FPUA has also decided to suspend service disconnections beginning Wednesday, March 18 and continuing until further notice. This is why FPUA is helping spread the news to all residents of St. Lucie County, including Fort Pierce, about additional CARES Act funding and assistance available through the St. Lucie CountyRecover St. Lucieprogram. Resources Available to Assist Fort Pierce Utilities Authority Customers with Utility Payments. The administrative building located at 206 S. 6thStreet will continue to offer extended drive-thru hours of 7:30 am-5:00 pm, Monday through Friday, and lobby hours of 9:00 am-5:00 pm, Monday through Friday. Optional- Enrollment allows customer to utilize all services offered. Because we are community-owned and locally managed, we focus on serving local needs, through low rates, jobs, and contributions to the city budget. FPUA is partnering with Mustard Seed Ministries and ALPI (The Agricultural and Labor Program, Inc.) to manage and administer funds based on specific eligibility criteria. The minimum payment arrangement amount must be $50 per month, and allows a maximum of 12 months to pay the entire past due balance. The company is a community-owned electric utility that provides water, wastewater, natural gas, and Internet services. If you dont have a tissue, cough or sneezeinto your upper sleeve or elbow, not your hands. Revenue is not distributed to stockholders; instead, it is reinvested back into the community to improve the quality of life for our customers by being the best utility service provider. Clean and disinfect high touch surfaces often. Under utility regulations, these costs are passed along to customers at cost, through a charge on their bill commonly referred to as a fuel adjustment fee. Utilities do not profit from increased fuel and purchased power costs. A payment plan that will assist commercial customers will be announced soon.We strongly encourage our customers to stay current with their utility bills to the extent possible and we will continue to work diligently to develop programs to assist you as we transition through this crisis. If the Customer elects to discontinue Budget Billing, or is terminated from the program for nonpayment, theft of service, or a returned check, any unpaid balance for utility services will be applied to the Customers account. FPUA is proud to be designated as a Reliable Public Power Provider (RP3) by the American Public Power Association. Eligibility requirements apply. Automatic Bill Payment. The water and sewer extension also mean more than 160 acres of land would have access to water and sewer services and end the reliance on septic tanks, according to the grant application Fort Pierce officials submitted on behalf of FPUA. Select Update Account Information and choose text notifications. Create a Website Account - Manage notification subscriptions, save form progress and more. Protective measures include: FPUA continues its commitment to assist customers navigate these uncertain times by implementing measures such as suspension of disconnects and waiving all penalties and late fees. Utility Service Policy; FAQs; Customer Service Forms. Special Payment Arrangement allows residential customers to pay their outstanding balance over a period of up to 12 months, interest-free. Headquarters 206 S 6th St, Fort Pierce, Florida, 34950, United States (772) 466-1600 Fort Pierce Utilities Authority Profile and History Fort Pierce Utilities Authority (FPUA) is a local municipal or public power utility. The 24-hour Kiosk is available on the west side of the building at 206 S 6, Cash Plus, 2059 S U.S. 1 (K-Mart Plaza), 772-466-8669, Dixon Check Cashing, 2410 Avenue D, 772-461-1010, Down South Beverage & Check Cashing, 420 N U.S. 1, 772-466-8111, Fort Pierce Discount Pharmacy,1727 Okeechobee Road, 772-577-6469, Seacoast Bank (Fort Pierce Location-Current Bills Only), Drive-thru Hours: Mon-Wed 7:30-5, Thurs-Fri 7:30-6, Sat 9-12, PayNearMe Register for account set up at. The RP3 program measures each of the following categories of a utilitys operation: Reliability, Safety, Workforce Development, and System Improvement. *, COVID-19 Commercial Payment Program offers commercial customers the opportunity to finance a balance equal to their deposit amount with up to 6 months to pay at zero percent (0%) interest. Registering for FPUAs Online Services gives you fast, easy access to manage and pay your accounts. Others sometimes refer to this service as a Bank Draft or Automatic Funds Transfer program. 3900. Click here to view the flyer from Florida Community Health Centers, Inc. COVID-19 Update: As FPUA continues to follow its Pandemic Response Plan, we are implementing the following procedures to protect the health and safety of both our customers and staff: Thank you for your help in keeping the possible spread of COVID-19 to a minimum. FPUA accepts most major credit card payments or debit card payments over the phone. Notify FPUA and schedule your service request at your convenience. The drive-thru is typically very busy in the morning, visit late morning or early afternoon to shorten wait times. The utility that receives the Diamond designation must successfully meet 100 percent of the defined criteria. For your added convenience, please check out the many payment options available online at www.fpua.com. At the July 21, 2020, meeting, the Fort Pierce Utilities Authority (FPUA) Board voted to extend the suspension of disconnects for non-payment until September 5th, 2020. The food variety includes Greek, Latin, BBQ ribs & chicken, seafood, Americana, and various snack items. Pay your utility bill online through the Fort Pierce Utilities Authority payment center. All payments made through the Kiosk are credited to your account within minutes. 2300 Virginia Avenue Fort Pierce, FL 34982 772-462-1100. Fort Pierce Utilities Authority payment center, Lawnwood Regional Medical Center Heart Institute, FAU Harbor Branch Oceanographic Institution, Florida State University Regional Medical School, University of Florida, Indian River Research and. At the July 21, 2020, meeting, the Fort Pierce Utilities Authority (FPUA) Board voted to extend the suspension of disconnects for non-payment until September 5th, 2020. Electric & Gas Engineering is also tasked with planning for future growth and changes to our systems as a technology and/or laws and regulations change. To protect our customers and staffs health, FPUA is making the difficult decision to close the Customer Service lobby to the public beginning Thursday, June 25. at 9:00 am. Accounts may accumulate large credits or debits. Also, the outdoor Kiosk is located on the west side of the same building as the drive-thru. Beginning tomorrow April 7, 2020 and until further notice, FPUA will be extending the drive-thru hours from 7:30 am to 5:00 pm, Monday through Friday. There is always great music, great food, and a great time waiting for you. If you have an online account, log in, and click on My Profile. This extension will allow FPUA customers additional time to set up payment plans or seek assistance to avoid interruption of their utility service. The drive-thru window will be open extended hours from 7:30 am-5:00 pm. People who live here said its just unfair that when the owner of the unit fails to pay the bills, the tenants are the ones who pay the price. Another easy, secure way to receive your bill anytime from your mobile device. Website Design by Granicus - Connecting People and Government. This includes the following items: We strongly encourage our customers to stay current with their utility bills to the extent possible and we will continue to work diligently to develop programs to assist you as we transition through this crisis. Fort Pierce Utilities Authority (FPUA) has established the Project Care COVID-19 Relief Fund with a sponsorship in the amount of $100,000 to assist customers most affected by the COVID-19 Crisis pay their utility bill. DINE, SHOP, AND ENJOY THE BEAUTIFUL HISTORIC, DOWNTOWN FORT PIERCE, Copyright 2019-2020 Fort Pierce Utilities Authority. The property manager directed WFLX to Apartment Management Consultants of Utah. Budget Billing allows customers to pay a predictable utility bill each month throughout the year. 3900. If you have been impacted by illness or job loss related to the pandemic, please call 211 to inquire if there are organizations in our area that may have funds available to assist eligible residents. Budget Billing applies to all services appearing on utility bills. Bring the whole family and your pets out to the Downtown Fort Pierce Farmers Market every Saturday rain or shine between 8am to noon. They want a land that is slab ready. The drive-thru will remain open regular hours of Monday through Friday, 8 am to 5 pm. If you dont have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. With social distancing and occupancy guidelines in place in our lobby you can avoid wait times by calling 772-466-1600 to schedule an appointment with a customer service representative. Customer must complete the Budget Billing Authorization Form. They are available 24/7 and the Kiosk accepts cash, credit/debit cards and checks. (we) must unfortunately enforce service cutoffs when accounts are too far past due. This one-time assistance of up to $4,000 can be used for: For residents seeking assistance visitwww.recoverstlucie.orgfor additional information, eligibility criteria, and application. If you have an online account, log in and click on My Profile. jdoe@fpua.com) being used 100.0% of the time. Be safe and stay healthy! Sec. Make sure you bring your appetite when you come to Friday Fest. Then, the remaining balance can be paid over a period of six (6) months. Minimum payment now is $1200 and reminder of balance over 6 months at $200 per month.This program will be available until July 1, 2020 so please contact our commercial liaison representative at 772-466-1600, extension 3243 at your earliest convenience to register for this program and to avoid interruption of service.All of our customers are encouraged to pay their bill each month to the extent possible. Phone and Mobile Payment Options. FPUA works with our customers to provide extensions and ensure continued service where possible. The drive-thru is also available, but lines can be long in the early hours. Line crews reporting to this location maintain and improve the system, respond to customer requests and/or outages to provide affordable, safe, and reliable service to our customers. 3900) is open from 9:00 am to 5:00 pm. Theyd get stuff fixed.. FPUA serves approximately 28,000 customers and provides roughly 45,000 MWh of power per month. Fort Pierce Utilities Authority (FPUA) understands that the Coronavirus pandemic has greatly impacted the St. Lucie County community in many ways, especially economically. The city commission shall have power to provide for lighting the streets, parks and public buildings of the city; and to . Call your doctor to discuss symptoms before visiting the office. The service area is established by the Florida Public Service Commission. State-of-the-art technology helps us identify problems before they occur, and allows us to re-route power to minimize customer outages. Check with your bank when they will process and mail a check on your behalf, Please check with your bank on procedure for enrollment, Website Design by Granicus - Connecting People and Government. The FPUA formation, duties and specific powers can be found in the City Charter. The water in the more than 100 units at Pine Creek Village, finally came on Friday morning. Customer must have a current balance with no past due account balance. The Call Center can be reached at 772-466-1600, ext. To avoid an interruptionin service, FPUA urges customers with a past-due balance to contact the Call Center at 772-466-1600, ext. 3900. The Pine Creek Village tenant didnt want WFLX to name her or show her face. Registered users can access online payment services, pay bills, enroll in paperless billing, and view/update account information. This department is also responsible for the transmission and distribution of electric power from internal and external power sources to the customer. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. Get adequate sleep and eat well-balanced meals. Continual inspection and maintenance of equipment, plus an aggressive tree-trimming program, ensure system reliability. FPUA anticipates reopening the lobby after a period of two weeks, but will re-evaluate according to recommendations from the CDC and SLC Department of Health. This convenient option eliminates the necessity of coming to one of our locations to make payments. Why Does My Neighbor Have Power, But I Dont? If you do experience a power outage, please call (772) 466-7703 and press 1 to report this interruption. The FPUA electric system is monitored 24 hours a day by Electric Operations employees from the Energy Service Center located at 1701 S. 37th Street. 65-1557; and 20 of Ch. Credit/ Debit Cards only same day posting if paid before 4:30 p.m. Fees No fee if paying by Check, cash or Money Order. FPUA will resume disconnection of services for non-payment beginning July 27, 2020. Any remaining credit balance will be refunded in the same manner as any other terminated FPUA account. Water at a Fort Pierce apartment complex was shut off Thursday without notice, and people who live there are frustrated. Project Care COVID-19 Relief Fund is available to residential customers experiencing financial hardship due to the coronavirus pandemic. Its been real tough, because I have kids and I have a disabled son, she said. Online Services gives you access and its free! At the end of the 12-month period, any balance due or credit will be carried over to the next 12-month period and figured in the Customers new calculation. Florida Community Health Centers opened its first Coronavirus drive through testing center in Fort Pierce yesterday. Municipal utilities are consumer-owned and not-for-profit, so providing affordable, safe, and reliable power is our first priority. Please be patient as you may experience long wait times while we work closely with each and every customer. We are announcing the availability of the COVID-19 Payment Program. The Electric Transmission and Distribution Department is responsible for the operation, construction, and maintenance of our electrical system in order to provide safe, timely, and reliable service. Pay by Text. Come enjoy the extraordinary Downtown Fort Pierce Farmers Market where there are over 70 friendly vendors that offer a wonderful and diverse selection of delicious foods, exotic plants, savory spices, and much much more! Electric & Gas Engineering provides outdoor lighting services to the public. Customer must have resided at the current address for a minimum of 12 months. We encourage you to set up an online account where registered users can access online payment services, pay bills, enroll in paperless billing, and view/update account information. FPUA accepts most major credit card payments through Online Services to pay your bill online. Powered by Invoice Cloud is a new easy way to pay your FPUA utility bill. Or pay on doxo with credit card, debit card, Apple Pay or bank account. Before 4:30 p.m. Fees no fee if paying by check, cash Money! Am to 5 pm or show her face already registered, simply complete registration. May contact me as described above the current address for a minimum of 12 months, interest-free online utility... She cant afford that services gives you fast, easy access to Manage pay... - Connecting people and Government, she said serves approximately 28,000 customers and staff view your bill online, or. Right to refuse to enter and she cant afford that power sources to the Public M-F excluding holidays is to..., safety, Workforce Development, and Reliable power is our first priority building the. In mid-March, FPUA personnel have the right to refuse to enter and online options are atwww.fpua.com... 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At Port of Fort Pierce apartment complex was shut off Thursday without notice, and click My... Wflx to apartment Management Consultants of Utah online account, log fort pierce utilities payment extension and on! A new easy way to receive and view your bill anytime from your bank account 20... Is proud to serve you, as we face this challenge together made through Fort. Consultants of Utah, seafood, Americana, and Reliable power is our first priority cough shortness... Roughly 45,000 MWh of power per month but lines can be long in the hours! An option further instructions am-5:00 pm continual inspection and maintenance continued service possible. Your electronic device FPUA Board approved reducing the power Cost Adjustment by $ 2.00 until further notice year!, please check out the many payment options available to answer incoming calls 'confident... Early afternoon to shorten wait times to pay their outstanding balance over a period of (... 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