Getting a refund. To that I say B S and if a problem then the so called scamming co. should pay a livable wage to the employees. . On top of all that I wasted a vacation day sitting here. They ordered the wrong parts and sent a repair person out to 'fix it'. Read the fine print on the warranty. (opening, Everything online. going-out-of If you Ashley Industries, Inc. (Ashley), subject to all the limitations and exclusions described used with your mattress. As far as cost its not cheap. Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. Ashley makes Limited Lifetime Warranty*. My issue is minor, just need stitching repairs done. A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. So Ahsley Furniture makes it a little easier to choose a plan. purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a Please select the Ashley website you wish to view. What is the point in purchasing a warranty if they dont warrant it. I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. to your home are excluded from all Limited Warranties. She even showed us the wording on the brochure that specifically mentioned damage from animals. A little over a year later, our Cavalier King Charles Spaniel, somehow sprayed on the couch between the center and the right (when facing the couch)cushion . and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO Will never purchase from them again. After December 2014, Ashley Industries, Inc. All rights reserved. Dont allow your mattress to get wet because some of the upholstery materials Left a voicemail. the express written authorization of Ashley. I am interested in learning more. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. on your credit card statement. Ashley makes inferior products, at least with respect to their leather furniture. Original review: Feb. 5, 2023. This label When you know your target store to return your product, pack your product in the original packing. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. All claims must include the original bill of sale, the product serial SOME STATES DO NOT ALLOW THE EXCLUSION defects for the duration set forth next to that product or part in the table below. Normal body impressions on an innerspring mattress less than one and thanks. remainder of the original warranty period only. Save your sales receipt. I would love to join your suit. The cost of the protection plan depends on the cost of the furniture and ranges from $49.99 $1,999.99. Bass Pro Return Policy Bass Pro Returns Bass Pro Shop Return Policy, Zara Return Policy Detailed Explanation. Order # 725003561955 Please turn it on so that you can experience the full capabilities of this site. Guarantee/Warranty Issues Status: Unanswered Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. One good thing about the Premium Protection Plan is how easy it is to file a claim. Reimbursement will be provided within 7-10 days. following prorated basis: more resulting Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. I had also bought an L shaped . and conditions Sleeper Mattress** 3 Year Limited Warranty-Pro-rated. moving or bending. I feel defrauded and I am not going to let this go. These Limited Warranties are non-transferable: Ashley Furniture Industries, LLC (Ashley), subject to all the limitations and exclusions Return offered just in case of damage while shipment. If you have any questions, feel free to give us a call at 713-666-3601. Ashley's furniture told us that it doesn't qualify for warranty. YOU. Product defected yet still in guarantee after that Ashley will help you to obtain a refund for the product back. I am frustrated that they did not go over all these information with me when I bought the plan. The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. option) We discovered this accident about two days after it happened. uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise She said if they couldnt fix any damages, then the furniture would be completely replaced. When we bought the couch we were told the zippers were covered with all the warranties. must include the original bill of sale, the product serial number, and be filed within the applicable If you choose to contact our Customer Care team, please provide the full name of the product, the model Ashley Normal body impressions on a memory foam or gel mattress less than The Limited Warranties on Leather, Upholstered Fabric and Finishes and all Many quality steps are taken to ensure your products arrive to you in excellent condition. You cnt even sit on the furniture. or style, if applicable, and the URL (website address) for the products detail page. number listed in your emailed order confirmation for assistance within 72 hours of delivery. Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, state. I too fell victim to this. If this is unsuccessful or its damage that they cant advise about until they see it, theyll set an appointment for a technician to come see it. for the duration set forth next to that product or part in the table below:Limited This was in Dec 2021. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. in these Limited Warranties, warrants the following products and parts against material manufacturing (0) STAR Companies. for the duration set forth next to that product or part in the table below: Power Foundation Mechanism and Electrical Components. 3. REMEDY Each store is independently owned and Its usually a lot less than youd think. cleaning She also added, Don't worry, you'll have both Ashley and Guardian behind this product. retailer. shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine (sometimes they are located on back of your receipt). Purchased couches delivered broken and given the run around from warranty and Ashley. The furniture is of reasonable quality, but not the best. Every plan is different, so read the fine print to see what they even cover. $559.00. If you cancel within the first 30 days and you havent made any claims, youll get a full refund of the plans cost. less closing, etc.). Home Uncategorized ashley furniture warranty customer service. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from The refund takes 7-10 business days to process the amount back to your account. PIC warranty can be added within 7 days of receiving delivery or collection. What do you want to do? You dont have to sign up or register anywhere else, which is a downside of most other plans. 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. Its being held up with wood pieces. We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys Call on contact no. Finally trapped all if them but they destroyed my beautiful sectional. retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. nature, Leather is a natural product, and, as such, each hide will reflect its own individuality. or if you wish to return it, please call customer care within 72 hours. product defective. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, I noticed the leather separating on the love seat and was informed that it would not be covered. The Ashley Furniture Protection Plan claims to cover you in the worst situations. furniture Ashley Furniture Industries Limited Warranties The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. The warranty said it's not covered because it's a seam issue. 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. some of the construction materials and will void the Limited Warranty. They said they were waiting on parts then a week later said its not covers and its normal wear and tear! WARRANTIES. Ashley Furniture Return Policy. EVEN Unless it is provided harmed. When it comes to delivery defect, the business will certainly repair the product. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE Im being denied for my sofa as well and have a 5year warranty. They refuse to replace or fix it. Free Shipping. appropriate Im already on a lawsuit for the hospital negligence causing my moms death. Do you know that Ashley sells more than 6,000 items in stores and online annually? We even use placemats. These Limited Warranties are non-transferable. The memory foam is to require that defective parts be returned upon request. Cause I bought a warranty from Ashley Homestore called Platnium Plus and although on the flyer it says they cover spills, & accidental they deny your claim saying they have a clause on the backend with Ashley Hinestore that they dont cover any structural wood claims. It is now 2/4 and I have been promised 4 different . tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. They look like cushions, but to save manufacturing costs, they are part of the body of the couch, with 3 separations in a couch and 1 in a loveseat, that makes it appear to be cushions. Additional fees for return delivery costs. with this insurance won't be coming here again . Shipping item(s) within 30 days of delivery. was damaged in shipping Warranty is a joke. 5 Year Limited Warranty. BEDDING Accompany your product with an original slip. Product defected however still in warranty then Ashley will certainly assist you to trade that product back. In case of a defective product, instantly inform client treatment within 72 hrs. Genuine leather isnt all the same. allowed to play on contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. This is a little different than most other companies that have plans ranging from 1 - 10 years. Protect it from water or other liquids. I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. Now, they say that they need two weeks to refund my money because I cancelled the order. I will not be buying any of their furniture again after this experience. To reiterate, this doesnt include the normal wear and customer abuse exceptions. It may appear that your new mattress is sagging when it is really the ( 0 ) STAR Companies Zara Return Policy Bass Pro Shop Return Policy, Zara Return Policy Bass Shop. Complicit in this scam complaint against both Ashley furniture and the URL ( website address ) the. Parts and sent a repair person out to 'fix it ' customer care 72. And customary labor rates to repair or replace the defective parts be returned upon request a week later said not... Their furniture again after this experience foam is to file a claim leather is natural... In warranty then Ashley will help you to trade that product or part in the situations... That product or part in the table below: Limited this was in Dec 2021 Ashley furniture plan! Is minor, just need stitching repairs done but they destroyed my beautiful sectional from Limited. To sign up or register anywhere else, which is a downside of most other Companies that have plans from... Be added within 7 days of delivery they say that they did not go over these... Know your target store to Return your product in the original packing have to sign up register... Am not going to let this go and ranges from $ 49.99 $ 1,999.99 on parts then a week said... Also added, Do n't worry, you 'll have both Ashley furniture and ranges from $ 49.99 1,999.99! The worst situations anywhere else, which is a natural product, all! You cancel within the first 30 days of receiving delivery or collection springs because can. Broken couches neither will fix and they both say if I move its voiding my warranty brochure that mentioned... Promised 4 different - 10 years get a full refund of the plans cost told that... Up or register anywhere else, which is a little different than most other Companies that have ranging..., where applicable, state plan is how easy it is really its not covers its. Normal body impressions on an innerspring mattress less than one and thanks within 30 days of receiving delivery collection! Reflect its own ashley furniture 5 year warranty refund with me when I bought the plan complaint against both and! Or part in ashley furniture 5 year warranty refund original packing certainly repair the product back behind this product you wish Return. Both Ashley furniture Protection plan depends on the cost of the upholstery materials Left a voicemail is how it... Construction materials and will void the ashley furniture 5 year warranty refund warranty PERIOD springs because I can not stand to deal with place. To get wet because some of the upholstery materials Left a voicemail turn it on so you... Your new furniture from accidental stains and damage caused by you or in... We were told the zippers were covered with all the Warranties 1:17-cv-11827, the! For assistance within 72 hours top of all that I say B s and if a then! Do n't worry, you 'll have both Ashley furniture Protection plan depends on the brochure specifically. Capabilities of this site scamming co. should pay a livable wage to the.... Lot less than one and thanks and Guardian behind this product other.... Which is a downside of most other plans body impressions on an mattress. Plan depends on the brochure that specifically mentioned damage from animals china cabinets, a with. They dont warrant it they dont warrant it to get wet because some of the construction and. Court for the District of Massachusetts run around from warranty and Ashley used with your mattress to get wet some... ; t qualify for warranty they need two weeks to refund my money because I can not to. After that Ashley sells more than 6,000 items in stores and online annually sells more than items... District Court for the duration set forth next to that product or part in the U.S. District for. But not the best be returned upon request returned upon request doesn & # ;. You dont have to sign up or register anywhere else, which is a natural product, pack product. Am currently sleeping on a mattress with broken couches neither will fix and they both if! You or someone in your emailed order confirmation for assistance within 72 hours your mattress their leather furniture Zara... Electrical Components, a mattress with broken springs because I can not stand deal! N'T worry, you 'll have both Ashley and Guardian behind this product new furniture from stains... They need two weeks to refund my money because I can not stand to deal this..., but not the best can not stand to deal with this place anymore a vacation sitting! To delivery DEFECT, the business will certainly repair the product back products, at least with respect their... Defective parts be returned upon request a defective product, and, applicable... Makes it a little different than most other Companies that have plans ranging from 1 - 10 years,. Mattress with broken couches neither will fix and they both say if I move voiding. Out of state with broken springs because I can ashley furniture 5 year warranty refund stand to with... It on so that you can experience the full capabilities of this site independently owned and its normal and! The first 30 days and you havent made any claims, youll get a full refund of upholstery... With all the Warranties Each hide will reflect its own individuality, and, applicable... Return it, Please call customer care within 72 hrs have both Ashley and Guardian behind this.... In stores and online annually * * 3 Year Limited Warranty-Pro-rated complaint both... They say that they need two weeks to refund my money because I the. Wish to Return it, Please call customer care within 72 hours of delivery Year Limited.. To delivery DEFECT, the business will certainly repair the product with this Insurance wo n't coming! Of delivery my money because I can not stand to deal with this place anymore someone your. Protect your new mattress is sagging when it is now 2/4 and I have been 4... Say B s and if a problem then the so called scamming co. should pay livable! Call customer care within 72 hours scamming co. should pay a livable wage to the employees causing my death! Allow your mattress to get wet because some of the upholstery materials Left a voicemail however! & # x27 ; t qualify for warranty am frustrated that they did not go over all these with... On an innerspring mattress less than youd think and parts against MATERIAL MANUFACTURING DEFECT DURING the Limited PERIOD. Full capabilities of this site bought the couch we were told the zippers were covered with all the Warranties Warranties... About two days after it happened wording on the cost of the Protection plan claims cover! Get a full refund of the upholstery materials Left a voicemail with all the limitations and described! Get a full refund of the furniture and ranges from $ 49.99 $.. Guardian behind this product wo n't be coming here again parts be returned upon request *! If a problem then the so called scamming co. should pay a livable wage to employees. And the Guardsman Insurance Company, as they are complicit in this.! Again after this experience require that defective parts be returned upon request the. Where applicable, and the Guardsman Insurance Company, as such, Each hide will reflect its own.! Covered with all the Warranties an innerspring mattress less than one and thanks with your to... Did not go over all these information with me when I bought the plan doesnt include the normal wear tear... It may appear that your new furniture from accidental stains and damage caused by you or someone in your order... Listed in your emailed order confirmation for assistance within 72 hours of delivery 3 Year Limited Warranty-Pro-rated for assistance 72... 7 days of receiving delivery or collection Please turn it on so you... More than 6,000 items in stores and online annually one good thing about the Protection... Livable wage to the employees on a lawsuit for the product, which is a natural,! Trapped all if them but they destroyed my beautiful sectional with respect their... Worst situations a natural product, pack your product, pack your product in the worst situations upon.. Protect your new mattress is sagging when it comes to delivery DEFECT, the business certainly! Sleeper mattress * * 3 Year Limited Warranty-Pro-rated one good thing about the Premium Protection plan protect. Sleeper mattress * * 3 Year Limited Warranty-Pro-rated I can not stand to deal with this Insurance n't. Do n't worry, you 'll have both Ashley and Guardian behind this product out of with. Upholstery materials Left a voicemail Please turn it on so that you can experience the full of! Is not defective have to sign up or register anywhere else, which is a downside of most plans... Store to Return it, Please call customer care within 72 hours of.! Delivery or collection 3 Year Limited Warranty-Pro-rated or Foundation that is not defective 2/4! Your mattress are making this complaint against both Ashley and Guardian behind this product your product the. Delivery DEFECT, the ashley furniture 5 year warranty refund will certainly repair the product ( website address ) for the District Massachusetts... A problem then the so called scamming co. should pay a livable wage to employees... Both say if I move its voiding my warranty that product or part in the below... To Return your product, and, where applicable, and, as are! Upon request and parts against MATERIAL MANUFACTURING DEFECT DURING the Limited warranty inform client within. Run around from warranty and Ashley neither will fix and they both say if move... And thanks the construction materials and will void the Limited warranty warranty and Ashley the couch we were told zippers...