Please inspect the packaging of your items when they arrive. Juiced Bikes has developed one of the most powerful, longest-lasting e-bike batteries available so you can ride without worry. Tickets are answered in the order received. CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT. Start month is when bicycle is delivered. Follow these steps to return an Oversized Item: IMPORTANTIf there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. Replacement Parts Tires & Wheels Upgrades by Bike Models . The original shipping costs paid by the customer would not be refunded. We do not cover scratch, dents or other cosmetic damage not caused by X-Treme. Charge the battery as you normally would until the light on the charger turns green. Clear All. If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return. Note any damage to the exterior of the carton on the Bill of Lading before you and the driver sign-off on the shipment. Home delivery of freight orders is an additional $50 per order, not per item. Returned items that arrive damaged, used or otherwise not as-new and/or without original packaging are refunded on a pro-rated basis. Where is the best place to mount the battery? The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance. You must print the return label and paste it on the carton when shipping back returned electric bike.Ship-back charge: a. All Jupiter Electric Bikes will use the same procedure to replace the pads. If you feel your Jupiter Bike Discovery X5 is not operating properly and may need a replacement part, contact Jupiter Tech at 813-609-2453 or [email protected] for assistance. Send the return package to the following address: All return shipping charges must be prepaid. Even if you did not buy directly from AmericanElectric,this warranty still applies, provided you purchased the product from an authorized AmericanElectric dealer. If your cruising at max speed your range will go down significantly. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. Discovery X5 Spare Battery - JupiterBike Discovery X5 Spare Battery (0 reviews) $214.95 Pay as low as $36/mo See if you're prequalified ADD TO CART Description Double your distance by picking up a spare battery! Customer is responsible for the proper packing and return of the defective parts. To submit a warranty claim or access our technical support department follow this linkhttps://support.x-tremescooters.com/. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. Warranty service is provided in the form of repair or replacement of parts. All transportation costs and shipping damage incurred while submitting unitsand/or parts for repair or replacement are the responsibility of the original purchaser. EXTRA POWER ON DEMAND. We will not replace any part damaged by the user. It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike. Your only remedy under our warranty is the refund (90-day satisfaction guarantee) or the replacement (1-year warra Here at Olympic Breeze, we pride ourselves on having the most competitive prices online. If you have any problems, our warranty policy is as follows: Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship. Your sales receipt will be required for registration. Customers have the right to apply for return within 7 days after the receipt. One (1) Year from the date of purchase, if any part or component of the bike is found uponexamination to be defective in material and/or workmanship, it will be replaced at BAM Power Bikes discretion. 4Warranty is valid in the continental United States only. . Yes. A 15% restocking fee may also apply. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use. Items are considered to be oversized if they are heavier than 30 pounds. The key for your electric bike usually serves up to three purposes: It can be used to lock and unlock the battery, it can be used to turn the ebike on in some instances, and on many of our ebikes it also doubles as a key for the in built frame locks that are often fitted in the factory on our electric bikes. Estimated Range. There are no guaranteed transit times. What is not covered by Manufacturers Limited Warranty? X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts. Description Warranty & Returns Shipping Why Buy From Us? To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from. This means that we have authorized your credit card for the purchase and are preparing your order for shipment. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. All items should be returned to the following address (unless otherwise directed by Bikonit service. Any damage caused during shipping requirees that a claim be submitted to the shipping company. For parts shipments, please contact Customer Care for a quote. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Serviceby email at, Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at. (169) Compare Product. If you havent received a refund yet, first check your bank account again. Warranty is valid only in Continental United States only. If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Don't screen your calls until your item has been delivered. Every ECOTRIC electric bicycleon our websitecomes with an18 monthswarranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display. We currently have no units available to ship to an APO address. All fees will be covered by the flat rate fee. All components are warrantied until the end of the Manufacturers Limited Warranty Period. Rs Price Coming Soon. Cycling collision, accident or vehicle damage caused by careless parking, Abusive use thebicycle in off-road terrain, mud, snow, water, sand, gravel and water. Below is a link to each manufacturer warranty we carry. Always keep receipts from any services performed to the vehicle by an authorized distributor or service center. Deformation or damage of frame due to failure to follow the safety instructions for stem and seat post. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. When applicable, parts will be provided under warranty at no charge, but shipping to anyoffshore and/or international location will be the responsibility of the original purchaser. Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. However, we are not responsible for any labor charges you may incur at a bike shop to replace and reinstall these parts. Please have your customer ID number located on your packing list available when you call. However, if time permits or the pallet is not banded or shrink wrapped, count the packages, and only then sign for the number of packages. Speed And Endurance. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.Warranties by Manufacturer: Very good customer service. The video must show the rim spinning, not just the tire. Save up to 141.00 with Cycle2work. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way. This means if you puncture your tube you are covered! If unit is shipped within 48 states by freight but picked up at the terminal or to a commercial business address that has a loading dock. All other parts returns must be returned within 15 days of purchase. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. If returning or exchanging an item at an AmericanElectric store, a valid photo ID is also required. Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier. We will deduct all additional fees resulting from refused international shipments from your refund. Bikonit will not accept the return of promotional items( Battery , Rock , Fenders , etc. All Rights Reserved. We are given a unique insight that you cannot find anywhere else. Delivery appointments can only be scheduled Monday thru Friday. Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). You must be present at the location and time of pickup. Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision. Exide Vrla Batteries Xplorer 4 Ah, Usage/ Application: Automobile 2,700. The closest terminal may be more than 30+ miles away from the customers residence if they do not live in a major city where the carrier selected for shipping has a terminal for pick up. Olympicbreeze.com will send you automated tracking updates once we receive the tracking number for your order. SHIMANO has the system to hold the genuine parts for maintaining the best performance in stock and deliver them to your hand as fast as possible when needed. Pay Monthly With Affirm 0% APR | Authorized Dealer | UNBEATABLE Prices, Jupiter Bike Discovery X5 Battery 36v Lithium Ion 5.2 Ah. E-Bike Battery Replacement for Gazelle 10INR19/66-4 - 8800mAh, 36V, Li-ion 0 Customer reviews . The battery is sealed and cannot be opened or fixed. Our technician will advise you regarding a solution. Wildsyde reserves the right to replace or repair at their desecration any part or component deemed to be defective and covered under warranty. Pinpoint the locations of all defects. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. $100.00 Extra Cost =If unit is shipped by freight home delivery to NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. If this service is not purchased, we will not be responsible for packages that have been left at the recipient's door and consequently lost and/or stolen. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS. To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it, Customer pays$175 shipping fee(this is withheld from refund)and is subject to a25% restocking fee(this is deductedfrom refund). If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply. Contact a Customer Service Specialist atservice@ewheelsdealers.comfor instructions on arranging a freight delivery pickup for your items. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) bubble wrap, Styrofoam peanuts, cardboard dividers, etc. IMMEDIATELY inspect your product(s) for damage. Most states require helmets and protective equipment to be worn by certain age children. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact, E-Bike Legal Status and Class System - USA. Sort By. $104.99. Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. Contact Dealer. Including front fork with shock absorber, saddle, seat post, shift lever, front derailleur, rear derailleur, main shaft, front hub, rear hub, handle, handle bar, front fixture, rear fixture, brake lever, front fender, rear fender, luggage carrier, pedal, bearing, linkage and linkage screws (depending on the warranty provided by the parts manufacturers). This includes shipping and customs/duties fees. The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee.
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