Customer Assistance Fund and Thames Water Trust Fund Administration. If you are in financial hardship and would like to apply for help with paying your outstanding Thames Water bill, download our application form below and send it to the Fund.

The company tries to work with customers to provide some form of support when they struggle with the payment on their water bills, or if they are in debt with the provider. Change ), You are commenting using your Facebook account. Thames Water Customer Assistance Fund

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Payment plans will be entered into with customers that are eligible. The Water Direct scheme will sent the current bill due, and any arrears, so they are affordable.

Are you a Thames Water customer, struggling to pay your water/sewerage bill?


These can help with arrears on an account as the amount can be paid down over time. While this programme tends to be more limited, for those that are eligible Thames Water will also generally apply this scheme with other form of aid, such as a payment plan. Water Customer Assistance Fund. The Thames Water Customer Assistance Fund is for people in debt with the company. Facebook: https://www.facebook.com/Thames-Water-Trust-Fund-105982597538920/. The scheme is being replaced with a Payment Matching Scheme.

( Log Out /  You can complete an online application, request a paper application form or if you require our assistance please phone on the number below.

If your current financial position means you’re falling behind on bills, we could help. This is only for people on government benefits, such as Employment Support Allowance, Income Support, the Pension Credit or a few others.

© 2001 - 2012 Thames Water Utilities Limited. The phone number to ring for more information is 0800 009 3652.
To apply online, click here: www.applytw.org.uk, Website: https://www.twtf.org.uk/ After completing your form, please send it to: Extra Care Services Thames Water PO Box 508 Swindon SN38 2TX. Apply today.

If you need support during this difficult time, we’re here to help. Thames Water provides service to over 15 million people across the UK, and financial assistance is available to families on a low income and the vulnerable. Croydon Clinical Commissioning Group (CCG), Rubbish – refuse, recycling and fly tipping, Conservation and Park Groups in Croydon – Help us update the list, Stop the South London Incinerator Campaign, Thames Water Customer Assistance Fund – Apply for help to pay your water bill, https://www.facebook.com/Thames-Water-Trust-Fund-105982597538920/. As a result of the COVID19 outbreak, Thames Water has doubled its donation from £0.5m to £1m to the Thames Water Trust Fund, which helps individuals who are suffering financial hardship in the Thames Water area.

Mark Abrams, chief executive of Auriga Services, comments: “We are delighted that Thames Water has added to their generous Trust Fund donation. FREEPOST RSAJ-BXEA-LKLT You can complete an online application, request a paper application form or if you require our assistance please phone on the number below. These funds will be fully managed and delivered by Auriga Services – which already helps over 1,000 people every day who are experiencing financial hardship by administering the trust funds of Severn Trent Water, United Utilities and the British Gas Energy Trust Fund. These two programmes often go hand in hand when supporting low income families. Does your metered bill seem higher than normal. This particular scheme can help with both sewage and water costs by offering discounts or rebates to the family. So it is focused on people that receive assistance from the government. We may be able to temporarily reduce or postpone your water bill payments for three months. Get independent help and advice. WaterSure scheme: Do you qualify for help paying your metered bill? Thames Water will work closely with DWP on enrolling individuals into the Water Direct scheme, and it is free to those customers who are eligible. The generous cash boost includes personal contributions from the company’s Chairman, Chief Finance Officer and various members of the executive leadership team.

Thames Water customers may click on ‘My Waste Water’ to request a bill reduction, or call on 0845 920 0800. Customer Assistance Fund. There are three ways you can apply to the Customer Assistance Fund.

You can also contact the Trust in the following ways: Please call us on 0845 456 6863. Other programmes, such as the Water Direct scheme, depend on whether a family or household is on some form of government benefits. If you'd prefer us to send you a form, call us on 0800 980 8800.We’re open 8am-8pm Monday to Friday. Thousands of customers in poverty, the elderly, or families on a low income use this scheme.

If after applying to Thames Water and the Department of Work and Pensions, if the application is successful, the individual will not need to worry about a disconnect occurring or further legal action on any debts or arrears due. I am slowly catching up with my Thames water bill but everything else I can’t pay on my wage.

Learn more about our Customer Assistance Fund. My wife has to care for my son with autism.

For more information on these or other Thames Water schemes or assistance funds, the provider has a dedicated customer service team. For further information go to www.thameswater.co.uk or call 0800 111 4680 Can we help your organisation?

This will allow us to help significantly more people who have been financially affected by coronavirus to have access to extra support during such challenging times.”, Latest News: British Gas Energy Trust appoints Auriga to take on grants management. Change ), You are commenting using your Google account. 1 FURTHER ASSISTANCE 13 DECLARATION Signature Print name Date 12/14 If you need HELP with an essential household item or with other costs and can tell us what you …

The Thames Water Customer Assistance Fund is for people in debt with the company. Then the Thames Water Customer Assistance Fund may be able to help.

There are several available.


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