2015: £496,244. “Did not realise it was so widespread until saw the message on Twitter. She said she was given one number at first to get people signed up for bottled water as a priority, then another. So, here’s the latest on where you can pick up some bottled water if your taps are still not working.

"We fully appreciate how disruptive having no water is, especially for schools, and we’re really sorry that we’ve not been able to provide the service our customers expect of us today. “We are experiencing a high number of calls at the moment. ‭0800 009 3815‬ Is Thames Water call centre, not a scam as reading this page I thought I had called and given my details to a scammer, so called Thames water on the other number I had and 3815 is Thames Water. Supplies across the affected area have now improved. Our repair team are continuing to work to repair the burst pipe, which is in a woodland area in Hackney Marshes. Last year, the consumer watchdog recorded some 12,163 water meter complaints received by water companies - a 2% rise from 11,893 the year before - and making up roughly 4.5% of all written complaints. “We’ll always aim to have your water back on within 12 hours. If your school is closed, email samuel.truelove@reachplc.com. I don't have a Thames water account don't know if this is a scam or they simply have the wrong information. Whereas if you have a water meter your bill will arrive every six months based on the dates we read your meter. Here’s why. 2020: £630,332. But we made it through the day.”. A number of schools had to close and there are reports of local shops running out of bottled water. We welcome letters but cannot answer individually. The following schools, leisure centres and childrens centres have had to close: So here’s the full story on the latest update from Thames Water. At least tell us what the problem is and an estimate of when you think it might be fixed. We are receiving a high volume of contacts so please visit our website for updates: https://t.co/Z8QZ566SHk - we are really sorry if you are impacted. However, we expect supplies to improve as we move towards midday. It was only when I notified Castle Water we were moving that I found out they thought we were a commercial customer. Thames Water Utilities Limited Registered in England and Wales. Scores of homes across East London are still without water - and many across London are suffering a loss of pressure - after a major burst pipe in the area on Tuesday evening (October 6).

Thames Water Accessibility 0800 009 3652 I’m not sure when it will be back to normal but at least we have something.”. Thames Water is, in the meantime, offering you an instalment plan. If you’re granted power of attorney, please send us a copy of your solicitor's letter and any other supporting documents, including your name and the account number for the affected account.

And the answer at the moment is perhaps - here’s the lowdown on the rules around claiming money back for a water cut. Thames insists: “We’re sorry for any confusion but are investigating how this has occurred. Ali, who works at popular fish and chip shop PKs, on London Road, Twickenham, has no customers today: We make our chips fresh every day and that takes a lot of water. I have also sent an inquiry to the Consumer Council for Water but have received no reply yet.

We’ve also been using tankers to pump water into the local supply network. “Thames Water should hang their heads in shame. Thames Water says an admin error meant your property was listed as being non-household rather than domestic so when it sold the non-household customer base to Castle Water you were switched, too. To make the most of our web services, please upgrade your browser or switch to one that is compatible. I’ve had to change the session a bit - people can drop in and out and we’ve started earlier. We absolutely realise how worrying and inconvenient this disruption is, particularly at this difficult time.". Hackney. Engineers have been working throughout the night to fix the problem, according to Thames Water. Thames Water Utilities Ltd, known as Thames Water, is the monopoly private utility company responsible for the public water supply and waste water treatment in large parts of Greater London, Luton, the Thames Valley, Surrey, Gloucestershire, Wiltshire, Kent, and some other areas of the United Kingdom.Thames Water is the UK's largest water and wastewater services … 2020: £564,596. A video has been shared on social media showing desperate shoppers stripping shelves of water due to a burst main in East London. After receiving assurances that the mistake would be rectified and that Thames would claim the money we’ve paid to Castle, we received two bills for almost £1,000 from Thames Water. This issue is expected to continue throughout the morning. It looks like the browser you’re using is no longer supported or is out of date. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB.

There are reports on social media that a number of schools in East London have closed today due to the lack of water. “We phoned Thames Water and at that time the person I talked to didn’t have any information about a problem. “Some people do not understand the lack of water and really worry about washing up and how they are going to take their medication. Address the envelope to: Thames Water . “We’ll update this page when we have more news.”. We use cookies to ensure that we give you the best experience on our website. Swindon . We’re really sorry if you still have no water or low pressure. Manage your account online. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. 2015: £445,756. Thames Water has said more homes should have access to water by 12pm. “We have three teams working to identify exactly where on the pipe the water is escaping from. It’s likely some homes will continue to experience low pressure and this may come and go, particularly during the period of high demand early this morning. In a statement, Thames Water said: “We’re really sorry if you have no water or low pressure. Thames Water International contact number is +44 179 348 6555.

“We were then contacted later saying engineers are working on the problem.

This is the number to be used when you are residing or visiting outside of the UK and want to talk to a Thames Water representative with regards to concerns you have with your Thames Water account. Twitter users are reporting water being back on in TW7, TW11 and TW12. “Some of the old people who aren’t on social media hadn’t heard any information.

... the City of London Cemetery and Crematorium in East London carried out almost a fifth of all London burials and 12 per cent of all London cremations during the four months of the pandemic. The burst pipe is at Thames Water’s Hampton Booster. “In the meantime, we’ve brought tankers into the area to improve the situation by pumping water into our local supply network.”. Thames Water needs to make sure that everyone knows they should be signed up for priority water if they need it. We have not received any refunds from Castle Water so this would mean paying for our water twice.

I can still run a business, and more than 100 people come to my sessions - it’s really important for them too.”. Go the the Thames Water site for more information. Filed under commercial property by Thames Water meant two bills for the same usage. Address the envelope to: Thames Water PO BOX 286 Swindon SN38 2RA. Thames Water explained earlier that when water does return it will take time to make it’s way around the network. 800-550-1071 707-706-4743 760-705-8888 409-877-1408. Submission and publication of all letters is subject to terms and conditions, They did it without any explanation and now we’ve been paying two companies. here’s the lowdown on the rules around claiming money back for a water cut. We’ll then update the account details.

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