Installation was very intuitive and not overly complicated for the plumber.
For example, I had a washing machine that that was leaking about a tablespoon of water on my floor with every spin cycle (water coming from the drum during the spin). Over the past few months, it now frequently gets ‘confused’ and combines the inground event with other water usage events in the house. They seemed surprised that I didn't already know it was available (even 'tho they don't even make this clear on their web site)... Surreal. They weren't sure if anyone was installing it in my area, but gave me the web site of a local plumber who was a dealer. These inquires are usually things such as a large water use that Phyn wants to understand better (and learn). Considering there are zero reviews on the internet (thus far) about this device, maybe I’ll drop a few thoughts about it in a few weeks time. In my opinion these devices are not the end all and be all of leak detection. In summary - customer support for Phyn is excellent....so factor that in into any competitor choice you make. This website uses cookies to improve your experience while you navigate through the website. If you’ve never had to deal with a shady remediation company or leak in the past then you haven’t learned to appreciate early water leak detection yet. I contacted and explained this to Customer Service/Technical Support several times before they finally understood the issue. If the device lasts as long as a water meter does then the device will eventually pay for itself. Sensors, switches, cameras, locks, etc. I would have expected them to want to take advantage of the specific data of these anomalies and improve their AI algorithm. Similar issues have been occurring with the inground watering system. The plumber who installed it for me had not installed this product before but had the system put on in less than an hour (a person with experience with installation could probably do it in 30 mins). My recommendation to Phyn would be to put some graphics in the instructions which indicate part locations and cord detachment areas (that would be a huge plus). Several times it shut the water off while one of us was showing, because it thought it was a leak. Phyn was installed into my home last week. I decided to go with a Phyn certified installer because I was going to need to have some re-piping done to take full advantage of the Phyn unit, and, using their certified installer extended the warranty by one year. We also use third-party cookies that help us analyze and understand how you use this website. Phyn’s lack of ability to remember what it previously knew. Summary Rating: Half Full Bucket- not ready for prime time. By continuing to use the website without changing your browser settings you agree to the use of cookies. In the welcome letter they do indicate their intention for Phyn to be a good house guest.
Choosing where to install Phyn Plus Phyn Plus can be installed indoors or outdoors, horizontally or vertically. Necessary cookies are absolutely essential for the website to function properly.
My home insurer is dropping my yearly premium by $160 - so it’ll eventually pay for itself. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. On the very positive side, the product support line is easily accessible and there’s always a helpful, pleasant person on the other end to help with any questions.
Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. This website uses cookies to give you the best possible user experience. My understanding is that ensuring pressure not too high on a chronic basis can save appliances (I believe pressures over 80 psi are only problematic but I am not a plumber - so don’t quote me on that). My recommendation to Phyn would be to put some graphics in the instructions which indicate part locations and cord detachment areas (that would be a huge plus). According to the manufacture “Phyn Plus uses patented, high-definition pressure wave analysis to alert you the second a leak is detected, mitigate costly damage through automatic water shutoff and teach you about your water use.” For example, there appears to be an issue I can only describe as a software problem, where the AI they use doesn’t seem to be able to learn atypical water use. During low or no wind days, this tends to be recognized by Phyn’s AI algorithm and doesn’t cause any issues.
Other water monitors use turbine flow sensors with rotating discs that are less accurate, and often degrade over time or can get stuck by debris or buildup.[2]. Product Review: Phyn Plus Smart water assistant + shutoff. During this period, I also found Customer Service/Technical Support to be responsive, though not necessarily problem resolving. It appears in recent weeks that Phyn has opened its product for anyone to openly purchase and have their own plumber install without the special training. This review is based on a one-year use of the Phyn Plus Smart water assistant + shutoff system. Unlike the Flo by Moen, there are no additional subscription fees. Each of these issues have been provided in detail to Customer Service/Technical Support along with supporting screen shots of the data. It is unfortunate that Phyn management believe this is the way to treat customers, rather than to try and resolve the real field documented issues with their product, and ultimately improve it. Change ), You are commenting using your Google account.
I have one being installed next week. New comments cannot be posted and votes cannot be cast, More posts from the homeautomation community. Phyn wasn’t installed at the time but it likely won’t catch leaks like this. The fancy box it comes in has all the parts needed to install it. It runs on a specified schedule for a fixed amount of time. For those individuals that question the accuracy of your water meter, the Phyn app does keep track of your hourly, daily and monthly water use. They couldn't tell me how much it would cost.
The pressure read is a nice feature because I do not have a pressure regulator valve on my lines. This is inexcusable. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I am not interested in replacing my polyB lines in my house yet if they are not leaking....so this device is giving me (and my insurer) a little peace of mind (like I mentioned before - I am saving $160 a year now on premiums). I still recommend strategic placement of smaller leak detection units. ( Log Out / A subreddit focused on automating your home, housework or household activity. Again, there have been no changes done to the inground system which might explain Phyn’s lack of ability to remember what it previously knew. Those with that experience will gladly pay that $850 for damage avoidance in the future (although I balk at paying a monthly fee that one of the competitor products wants you to pay).
However, during the past few months, it only tends to get one of the two steps properly recognized, and either turns off the water to the house during the second step or mis-labels it as an amazingly long shower, for example.
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