www.bristolwater.co.uk/struggling-to-pay/. We are constantly learning from areas where we aren’t the best and ensuring we get better and better each time.” “We know we don’t get it right 100 per cent of the time, which is why we haven’t hit the top spot for utilities. We will let Wessex Water, who provide the sewage service in our region know automatically, so there’s no need to contact them. Learn how to find or read your water meter here, If you need us to read your meter for you, we need five working days notice to organise this, so let us know a week in advance of your move. By closing this banner, scrolling this page, clicking a link of continuing to browse otherwise, you agree to the use of cookies. For further information, visit: www.bristolwater.co.uk/struggling-to-pay/ or call us: 0345 600 3600. We will contact you if this is the case. symptoms of the virus, we will aim to support you from outside the boundaries of around coronavirus, including frequent handwashing, working in isolation It is completely safe to drink. 2662226- VAT number: 567780003 - Registered office: Bridgwater Road, Bristol, BS13 7AT, There are currently 2 live water incidents. Activities, Find out more about our award winning winning festival bar, We have a burst main on Bath Road in Brislington causing loss of water to some properties in the area. condition. “We’ve been looking at what our customers need and how easy we make it for them to contact us and resolve their issues. 0345 600 3600 to sign-up. This is a difficult and unknown time for everyone, but we are doing everything we can to keep your water on and maintain our usual service. This website or its third party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy. water, which goes through a rigorous disinfection process before reaching your New customer Set up an account. I have an issue with the water supply in my property. It is not possible to catch coronavirus from drinking tap If you’re on a water meter, take a reading on the day of your move before you submit this form. Our team is… https://t.co/fvj4h90MI6, Our very own Simon Bennett (he's a bit of a Bristol Water legend) has been awarded with the outstanding contributio… https://t.co/pnCzrSxAgN, © Bristol Water plc - Registered in England No. This is used to contact you in if we need further information. Ben Newby, Customer Services Director, said: “What is really great news about these results is that Bristol Water is bucking the trend; our customer satisfaction is increasing while the Institute of Customer Service is reporting an overall fall in customer satisfaction as companies come under increasing pressures. This website or its third party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy. This speeds up the process and ensures an accurate bill. One of the areas highlighted for improvement includes the amount of effort customers need to put in to get issues resolved, and this is an area currently under the spotlight at Bristol Water. Bottled water will be given to vulnerable customers as a priority before other customers. Signing up is free and only takes a few minutes. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water. This speeds up the process and ensures an accurate bill. Out of a score of 100 for overall customer satisfaction, Bristol Water achieved 79.6 – just 0.1 behind M&S Energy and 2.4 behind the top utility company, Bristol-based Ovo Energy. If you need us to read your meter for you, we need five working days notice to organise this, so let us know a week in advance of your move. By closing this banner, scrolling this page, clicking a link of continuing to browse otherwise, you agree to the use of cookies. We’re closely following government health advice and responding accordingly to the… By closing this banner, scrolling this page, clicking a link of continuing to browse otherwise, you agree to the use of cookies. We strongly recommend signing-up to our Priority Services The Institute of Customer Service has released its latest Customer Satisfaction Index which also shows that the 172-year-old company is the most trusted in the utility sector, among the likes of big names such as EDF energy, British Gas and npower. of questions to assess your situation. Last updated: Thursday 9 April 2020 Please note: we will update this article daily with our latest updates. Wessex Water is responsible for providing sewerage services for the majority of our customers when they've finished using the water. Our staff members are following the government advice The survey, which is undertaken twice a year to provide an insight into the state of customer satisfaction across the UK, asked 10,000 consumers their views on a range of companies involved with banks, cars, retail, tourism and transport. We understand how critical water is in preventing the spread of the virus and so all non-essential interruptions to your water supply will be avoided. If you’re moving home, complete this form and we will take care of the rest, we know you have enough to think about! If you’re on a water meter, take a reading on the day of your move before you submit this form. What should I do? with our dedicated response team constantly assessing the situation. Water meters can save you money, as well as save the environment.Find out more, Learn about things to do at our lakes. Bristol Water has been named the best water company for customer service for the second time in a row, according to new research. Will the coronavirus situation impact my water supply?

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