, We are sorry to hear you feel you have had a bad experience with our company. As a courtesy, tenants are encouraged to call and request a final utility quote over the phone at 206-275-7602. The worst utility company I have ever had to deal with. If you are unable to change some of your information, you may need to call Utility Billing at 206-275-7602 to help update your account information. I called and argued with my case and got a polite "sorry sir but we cant take your word for it that you didn't receive the bill" in return. I get a paper bill, I cut a check and mail it in. The Utility Billing Services establishes services for water customers, handles utility customer service issues, administers the utility billing system, and provides services such as meter reading, meter service repairs, turning on/off meters, low pressure investigations, and meter testing to ensure the accuracy of water service. Report them to the Attorney Generals office! See frequently asked questions about this online payment service. is based on the actual measured impervious surface, with 3,471 square feet considered to be 1 equivalent service unit. Mail your payment in the return envelope provided and be sure to include the “Return” portion of the bill and the account number on the check to ensure proper credit to your account. Invoice Cloud uses the highest standards in Internet security. For after-hours emergencies, please call 425-577-5656. If you have questions, call the Utility Billing Team at 206-275-7602, Monday through Friday, 8:30 am to 5:00 pm. You will also receive a confirmation email after your transaction is submitted. Worst customer service experience ever. You have to mail in a check every check, they tack on a $5 late fee to almost every bill, send delinquent notices almost every month even when I've sent in the payment on time and their online payment portal has a $5 service fee. 4/27/2018Hello Reid,I apologize for the delay in responding, while we have not been on Yelp until now, and we are making an effort these days to address any issues experienced and posted. While residential rates increase with higher use, commercial rates are determined by season and are higher in summer peak months Single family customers also pay a conservation surcharge for bi-monthly use above 20 ccf in the four summer months of June through September. I never received the next bill and yet they have the gall to charge me another late fee and shut off my service. I and my boyfriend live in a one bathroom apartment. Billing Locked – Detail of all individual utility bills in one pdf report. Are utility fees and rates information available online? For reporting problems outside of regular business hours, call the non-emergency police number at 425-577-5656. Please know that we make it a priority to post every payment the day it is received to avoid assessing late charges and sending delinquent notices in error. We’ll show you how. 9611 SE 36th Street, Mercer Island, WA 98040 | (206) 275‑7600. I've gotten several bills OVER $700 for a 2 bedroom apartment with 3 people living here. I've gotten several bills OVER $700 for a 2 bedroom apartment with 3 people living here. Water systems or Utility billing servicesThey are the worst customer service I have spoken too. By some freak reason though, it was not and was "received to process" exactly one day after it was due. Water charges are based on the size of your meter and the amount of water you use. Our mission is to ensure accurate and efficient billing programs, reduce operating cost, and provide exceptional customer service. As a result, the tenant is quoted a final estimate either over the phone or email and the quote is noted in the billing account. Click here for additional information on the Water Utility. Sewer charges for customers are a combination of a sewer treatment charge set by King County Wastewater Treatment and a local rate based on water use volume. Still had to pay a late fee since they dragged their feet. Please do not hesitate to contact Ana, our Customer Care Director, at 800-366-0206 ext.141 if we can help with anything. Other times we don't even get the bill. That is the cost for a HOUSE WITH LAND! Multi-family and Commercial customers pay both the King County Sewage Treatment  and local rate based on their actual water consumption. This last time I had enough and called them because their $5 late fee feels like a scam. They have made so many mistakes with my account and keep charging late fees, even if they made a billing mistake on their end. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Please know that it is our top priority to post every payment received on the day it was received to insure accounts are not charged late fees in error. Please know that we make it a priority to post every payment the day it is received to avoid late fees being assessed in error.It may help to know that we do offer Ebill and multiple payment routes, hopefully one of which will fit your needs. Keep in mind this is only two months in to service. American Express and gift cards with the Mastercard or Visa logo are not accepted. I'm pretty sure they have been overcharging me for a year. I have discolored water. Contact the City of Mercer Island’s Public Works department at 206-275-7608, if you need your water shut off to do repairs. You may send in a check, or you may pay online at watersystems.com. I'm pretty sure they have been overcharging me for a year.My water bill has been 65-80 bucks for a 1 br apartment, which is over twice as much as it was at the last place I was at. Yes, let's capitalize on people's inability to pay. Last month was $180 in utilities for a 1 bedroom 1 bathroom unit. It's a small enough amount it seems like a huge hassle to call to dispute, but wow those late fees must add up to a nice profit considering they aren't legit!The lady told me that they will only reverse 1 late fee for each customer. Payment receipts are sent individually. Unfortunately, water and sewer costs, especially sewer costs, have increased significantly in the past few years. I've never seen a charge that high with any other utility company. Please do not hesitate to contact us if we may be of assistance at any time. How is this legal?! If you are still experiencing issues with the postal service, please contact us, we certainly want to help if we can. I hardly ever write reviews but I feel pretty strongly about writing one about this company! Pay by Phone is now available for Utility Bills. You can also view your bill, billing history, and water consumption history. Thank you, 32 other reviews that are not currently recommended. Ironically I just received my "final bill notification" and it's almost $250. What year is it again?! We also try to make multiple payment routes available, you may pay your utility bill online at watersystems.com, IPhone App, Check Online or via Phone and via ACH bank draft at zero charge. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check. I have not received a paperless bill notification for the last two months. Find more Billing Services near Utility Billing Services. Yelp users haven’t asked any questions yet about Utility Billing Services. They charge you to pay over the phone and they charge you to pay online. All single-family residences pay a rate based on an average of 3,471 square feet of impervious surface per property. Apparently empathy is not a trait which Utility Billing Service comprehends or acknowledges. The date of a scheduled payment can be changed if it is adjusted before the date scheduled. More than anything, I was just baffled at how years of always paying on time and having clearly sent the bill with plenty of time to be received, we were still pentalized and received horrible customer service during the process. Will I receive a confirmation email that my bill has been paid? The City will not shut off water service, nor assess new late fees, during the pandemic. Emergency Medical Services Can I use more than one payment method per transaction? For single family customers, the King County rate is a fixed amount. What kind of place still charges a "Convenience Fee" of 5$ for online transactions? In addition, I moved out of my apartment a month ago today (although my lease was not over until yesterday). I called to inquire and customer service was AWFUL! The bill is reduced without an explanation. Water use, or consumption, is the amount of actual water used. They (not so kindly) let me know that I could also pay online, which is listed in fine print on the bill, and after numerous attemps, couldn't get my online account set up (not user friendly at all)! The meter charge and water consumption charge are shown separately on your utility bill. I have a question about my bill. Once your account is registered, go to the “My Profile” menu and select “Payment Methods.” Enter your preferred payment method, select the Default box, and click save. they let me waited 30 minutes, they can't even spell their email address correctly!house hold of 3 use 5600-7000 gallen of water monthly?! A whole month goes by and they send me ANOTHER delinquent notice. The following month I have to call again! Utility Billing Solutions was founded with a vision of high quality customer service. Regular hours for Customer Service phone lines are Monday thru Friday 8:00 A.M. - 5:00 P.M. at (239) 252-2380 The mission of Utility Billing and Customer Service To resolve customers’ service requests, inquiries, and … Neither was the cause, and they dragged their feet to get it corrected. because I did not request it. Adding another one star review to heap here on Yelp. When my complex first started out with this scam of a company my bill was $60 it has increased every month and now is $123!!!! My advice, send in your payments early and directly to avoid any of their shady crap, and leave reviews like this. The majority of residential water meters are located in the City Right of Way at the edge of a public road. Bottom line, Utility Billing Service is total garbage. I forgot my password; how do I access my account? I have, however, received notices that my account is late and that I've been charged a fee. If the tenant does not pay, the owner remains responsible. in Payroll Services, Accountants, Business Consulting, in Web Design, Software Development, It Services & Computer Repair, Water Systems, Inc. & Utility Billing Services is a utility submetering and billing company.…. Over the past 3 years we have had continuous issues with Utility Billing Services charging late fees. Consumption is measured by a bi-monthly meter reading and is billed in units of 100 cubic feet (ccf). Storm and surface water fees cover the costs associated with controlling surface water runoff, maintaining and improving the public drainage system, and protecting water quality in Lake Washington. Scheduled payments are individual payments that are scheduled for a specific date and amount prior to the bill due date. Then, to pay online I was charged an additional $5.00.This company is such a scam and I am so frustrated that we have no choice but to stay with them. Utility customers pay a fee to help provide for the emergency medical services provided by the Mercer Island firefighters. This place is the absolute worst - avoid it at all costs. One cubic foot of water is equal to about 7.5 gallons. does it sound right, 4/27/2018Hello Joshua,We hate to hear you had a bad experience contacting Customer Service, we do make it a top priority to eliminate or minimize wait times. Under “How would you like to pay,” click on the drop-down box and choose EFT check. If Escrow is not withholding funds to pay for all current and final utility charges, the seller is required to notify Utility Billing at 206-275-7602 and provide a forwarding address. If you can avoide working with this company at all, please do! Yes. We moved in 2 years ago and our utilities cost $55 and now that our complex is now working with Utility Billing Services our bills have spiked so high! 24/7 Support. I suggest we all file a complaint with Better Business Bureau. The City has two policies regarding adjustments to utility bills: Assistance with City water, sewer line maintenance, and storm water charges is available to low income seniors and disabled persons.

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