With more than 15,000 jobs per day being deployed to 1,300 Field Engineers, it was essential that the schedules were as optimised as possible. Produced in the United States of America, August 2017. #fsn20 - The Twenty Leaders of our Industry in 2019, Identifying the differences between customers’ wants and needs, Worked with the Operations Management Team to understand business needs and goals, Spent time with the Scheduling Team to better understand their viewpoint and working practices, misaligned to business goals and processes, overly complex, often with conflicting elements. The platform utilises aggregated data from multiple sources, automated flows and head of payments personnel across the global industry. ”, — By migrating critical SAP solutions to IBM® Power Systems™ servers and the IBM Db2® database, Anglian Water is reducing business risk, cutting operating costs and increasing service efficiency. Head of Construction & Operations, Anglian Water @One Alliance + Sector Director, Skanska UK Skanska UK, for Anglian Water @One Alliance June 2013 – Present 6 years 4 months. Simon Earl Operations Director South East Water. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Alison Fergusson associate director Ofwat. Capgemini is a global leader in consulting, technology and outsourcing services, employing more than 180,000 people in over 40 countries. June 2003 - Fined £12,000 with £3,442 costs after contaminating a waterway with raw sewage overflow from a pumping station. click software As a supplier of water and water recycling services in one of the driest areas of the UK, Anglian Water needs to make sure every drop counts – including recycling. Heather is currently half way through her placement. Anglian operates the reservoirs Rutland Water, Grafham Water, Alton Water, Pitsford Water, Ravensthorpe and Taverham Mill. Management • To ensure they were getting the most out of the system they turned to Leadent Solutions a management consulting company specialising in mobile workforce management. In 1997 Anglian took over Hartlepool Water. These are essential enabling factors to deliver even better, sustainable water and water recycling services for our customers – when every drop truly counts!”. It currently provides water for 2.6 million properties, and covers an area of 27,500 square kilometres. During our time on site at Anglian Water, we were able to take time to ensure that employees involved in scheduling activities were trained in best practice techniques, as well as up-skilling the third party IT service provider to ensure on-going support was in place. By matching promises to reality, we could make accurate assessments of risk against outcome, which reinforced our belief that this was the right choice.”. “In particular, IBM was always clear and open about the likely technical improvements we should expect, and how these would translate into business benefits. One of the keys to better decision making lies in the Copperleaf Value Framework, which acts as the basis for how investments are valued and compared across an organization. Additionally, the reduced number of processors contributes to lower software and database licensing costs, even as batch times have improved by up to 40 percent. Victoria’s Asset Management Accountability Framework (AMAF) assists public sector departments and agencies in managing their asset portfolios in order to provide better services for Victorians. Perceived poor performance led the scheduling staff to mistrust the automated scheduling functionality. February 1997 - Fined £2,000 with £783 costs after oil from its Heigham Waterworks in, July 1997 - Set a water industry record by receiving three convictions in one week for, January 1999 - Fined £10,000 with £4,800 costs at, February 1999 - Fined £15,000 with £5,521 costs at. It’s good news for us too, because it’s our job to keep supplies flowing to over 6 million customers in this dry region."[7]. Operationally, Anglian Water relies on SAP® Business Suite and SAP for Utilities to manage its core business processes. Anglian Water had an established ClickSoftware Scheduling system in place. “After presenting the business case to the leadership team, we selected IBM Power Systems and Db2 as the best combination to deliver a high-performance, scalable, proven, reliable and agile platform for SAP, as well as offering significant cost savings.”. 1382 Operations Manager jobs and careers on totaljobs. Meet Megan Dhaliwal, one of Copperleaf's talented co-ops. Its region receives an average of just 600 millimeters of rainfall each year – a third less than the rest of England. Not what was, or what has been, but what is needed now in order to ensure their system continued to support the organisation as effectively as possible, and was properly aligned to future business initiatives and objectives. utilities. With the benefit of hindsight it was clear that necessary change management rigour had not always been applied. Anglian Water is the largest water and water recycling company in England and Wales by geographic area. The Operations Management Team took this feedback on board but also wanted to understand the level of integrity of the system set-up and configuration. Alternatively, our Help & Advice section may have the answer you are looking for. The case study discusses a number of key features of the project—from process mapping and Value Framework development, through to the integration of C55™ with Anglian Water’s master systems. Visit us We are very excited to open applications for our 2021 Graduate careers scheme. Visit us Copperleaf is dedicated to advancing sustainability and practicing environmental stewardship. As a supplier of water and water recycling services in one of the driest areas of the UK, Anglian Water needs to make sure every drop counts – including recycling. Other product and service names might be trademarks of IBM or other companies. Sam Mellodew, SAP Program Leader, Anglian Water. Maintenance could only be completed during pre-booked downtime, usually on Sundays, when fieldwork and transaction volumes are lower. So using less water is good news for the planet. Case Studies Copperleaf's pro bono project in conjunction with the Operational Research Society and the Friends of Lucy’s Mill Bridge was featured in the June 2020 issue of Inside OR magazine. CMA provisional findings in relation to Ofwat’s PR19 final determination. We sat down with Copperleaf product managers Russ Stothers and Danilo Prates to discuss the launch of Performance Prediction, one of the capabilities within our Copperleaf Decision Analytics solution. The in-depth review and improvement plan has shown us that they not only understand the complex technical aspects, but also the business – its needs and goals. “The new IBM Power Systems and Db2 solution is highly cost-efficient thanks to lower database license and support costs, and reduced data storage and backup costs,” comments Sam Mellodew. This means we need reliable back-office systems to enable our Contact Centre team to access information swiftly when issues arise, with prompt responses and helpful, appropriate service. In 2012/13 Anglian Water's leakage rate was 4.97m3/km/day; compared to 5.26m3/km/day in 2011/12, 6.10m3/km/day in 2010/11, 5.62m3/km/day in 2009/10, 5.60m3/km/day in 2008/09 and 2007/08. [11][12][13] Instances include: The company's carbon emissions were 487,659 gross tonnes in 2012/13, compared to 485,273 in 2011/12, 504,026 in 2010/11, 493,702 in 2009/10, 498,115 in 2008/09 and 478,450 in 2007/08. Visit us on Working with the Scheduling Team and broader business, we were asked to make all necessary changes to the system set-up and configuration. Amidst the global pandemic, utilities continue to focus on providing safe and reliable services to customers while trying to navigate their way through uncertainty in a rapidly changing environment. As downtime for maintenance increased, the balance swung in favor of a complete systems refresh, designed to resolve our cost, efficiency and resilience issues.”, “ Visit us Anglian Water is regulated under the United Kingdom Water Industry Act 1991. The full technical review showed that over time the system set up and configuration had become: It was clear why the system was not performing optimally, explaining in part why confidence levels in the Scheduling Tool had reached rock bottom. The Innovator of the Year award celebrates the most unique and outstanding things our customers are doing with the Copperleaf C55™ Decision Analytics solution. Anglian Water . June 2004 - Fined £18,000 with £1,748 costs after admitting polluting near. The solutions offered also needed to fit with the company’s business plan for the next Asset Management Period (AMP) as defined by Ofwat (the water industry regulator). Director of Strategic Delivery & Commercial at Anglian Water Services Longthorpe, Cambridgeshire, United Kingdom 500+ connections. Today, we’re launching our Green Recovery plan to consolidate our commitments to a greener, more sustainable recovery from the coronavirus pandemic. Companies managing critical infrastructure in the Middle East are facing many challenges, including fluctuating oil prices, shifting demographics, and new technologies, which impact their strategic. Leadent undertook a 6 week programme of work to review the scheduling system. May 2011 - Ranked first in an Environment Agency list of worst water polluters, with 296 "unconsented incidents".

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