Submit the photos and acceptable proof of purchase to. Due to the limited amount of inventory being offered on sale items, we are not able to retroactively reimburse orders. Customers are responsible for all shipping expenses on the return of Herschel Supply product. The units are really compact and suit our requirements to a tee, we now have a happy spray team”. We will do our best to assist you with any concerns. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS. Herschel Infrared is the ideal industrial heating solution". *All sale items are final sale. To read our cookie policy and learn how to disable cookies, click here: Can you return something purchased on sale? Please allow 1 business day for processing. Depleted batteries in our Trade Luggage Power are not covered by our Limited Luggage and Apparel warranty and cannot be replaced by Herschel Supply. We cannot refund different accounts or credit cards. If a product was damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is not covered by Herschel Supply. You hereby confirm that this is your email address and not that of someone else or that you have the proper authority to subscribe this email address. Luggage and Apparel warranty claims must be accompanied by an acceptable proof of purchase (as determined in Herschel Supply’s sole discretion) from an authorized Herschel Supply retailer. Once you have completed the warranty process, we will invite you to place an order for a replacement product on us. Products in non-resealable packaging must be returned with packaging intact. Can I cancel or change my order once it has been placed? However, if you do not wish to continue with a full warranty claim and you elect to have the item repaired by a third party at your own expense, Herschel Supply will not accept responsibility for the cost of the repair. *All sale items are final sale. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent (including intentional damage to products, duplicate claims, and counterfeit products) or that violate our Terms of Use. Please note that exchanges are subject to product availability. I’m looking to exchange my recently purchased Herschel Supply product, what should I do? Different heater types were installed to suit each area and the installation was incredibly quick. To qualify, the price must be verifiable, and the item must be: (a) identical to the comparison product on our website, (b) immediately available on both websites, and (c) available in the same country/region on both websites (e.g. Please allow 2 business days to receive your shipment notification email after placing your order. “I just wanted to thank you for your advice on the type and number of fittings to keep our paint shop drying area warm and dry (from air moisture), they work perfectly, thank you. All factories and suppliers receive our Code of Conduct before we work with them. We start processing orders immediately after they are placed to ensure they arrive as quickly as possible. Purchases made from a counterfeit or unauthorized seller will not be considered. Herschel Infrared is the ideal industrial heating solution, providing comfort when and where needed.” Eugene Donnelly, Dalradian Gold, “Rather than heat the entire space, much of which is storage or rarely in use for any length of time, we use three heaters to maintain comfort in the main work areas in the studio. We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. Heaters for Industrial Units . Your order will be shipped Ground Service unless you select the Express Service. Please try again at a later time. You are responsible for shipping the original item back to our warehouse, and the associated shipping expenses. Control options enable Alexa voice control, Use with T1 thermostat, or directly with Hub, Durable stainless steel weighted stand & pole. This refund will be issued to the credit card that was used to make the original purchase. Herschel Supply Co. Below you will find a list of answers to frequently asked questions regarding orders, shipping, returns and more. This refund will be issued to the credit card that was used to make the original purchase. You may check the balance of your gift card by emailing customerservice@herschel.com. The ability to create heated zones can result in significant savings as convection heating needs to heat the entire volume of air in a unit – not just the zone you want. We do offer the option to ship your package Express for an additional cost. The condition of the product is left at the discretion of Herschel Supply. You can withdraw your consent at any time. Who should we contact? Subscribe for early access, exclusive discounts and partnerships. We cannot refund different accounts or credit cards. Exceptions may be made if the reason for the return is a mistake on our behalf. We cannot refund different accounts or credit cards. Upon receiving your returned Herschel Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Herschel Supply product within 10 – 14 business days. Express shipping is estimated to be 1-2 business days depending on which region you are shipping to. Upon receiving your returned Herschel Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Herschel Supply product within 10 – 14 business days. Can I upgrade my shipping after my order has been placed? Alternative Retail is excited to announce that the Herschel Supply Warehouse Sale is back in OC! We cannot refund different accounts or credit cards. *Remote/distant regions may experience higher transit times. We stand behind the quality of our bags and accessories with a Limited Lifetime Warranty — our guarantee that every Herschel Supply item is free of material and manufacturing defects. We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. I placed an order for multiple products, however I have only received part of my order. Subcontractors are subject to the same requirements as approved factories and unauthorized subcontracting is prohibited. Thank you in advance for your interest in working with The Herschel Supply Co. Can I retroactively adjust prices for orders placed prior to the beginning of a sale? They do not expire. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws. My tracking information says delivered, but I have not received my order. Customers are responsible for paying all shipping expenses related to the return/exchange of Herschel Supply product. We cannot refund different accounts or credit cards. Herschel Supply Co. is a Canadian company selling hipster retro backpacks and accessories. Gift cards are valid only for Herschel Supply product and cannot be redeemed for cash unless otherwise required by local law. Can you apply more than one discount code to an order? I’m looking to return my recently purchased Herschel Supply product, what should I do? If a purchase exceeds the balance, the difference must be paid with another payment method accepted by our online store. Please send us the hyperlink for the product on the retailer's website through our contact form or Live Chat and your order number from our website (if applicable) to begin the price matching process. This refund will be issued to the credit card that was used to make the original purchase. The condition of the product is left at the discretion of Herschel Supply. We cannot refund different accounts or credit cards. Regional taxes and duties (if applicable) are calculated based on where your order is being delivered, and will be applied to your total after your shipping information has been filled in at checkout. We thank you for your patience. Herschel Supply Co. cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. If you would like to exchange a product purchased from our online store, please fill out our contact form. Alternatively, you can reach out to us via Live Chat. We will not assume responsibility for misdirected, lost or damaged return shipments. Refunds will be issued to the original method of payment. Regional taxes and duties (if applicable) are calculated based on where your order is being delivered, and will be applied to your total after your shipping information has been filled in at checkout. You can feel the heat within a couple of minutes and the area remains warm for some time after the heaters are turned off. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. Upon receiving your returned Herschel Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Herschel Supply product within 10 – 14 business days. If you return a product that you purchased with a gift card, Herschel Supply will refund the purchase price to a new gift card in accordance with our return policy. However, Herschel Supply retains the right to suspend customer accounts or refuse gift card payments if we suspect that a gift card has been fraudulently obtained or is being using for a fraudulent purpose. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranties. Once an order has been placed, we are not able to update or upgrade the shipping method chosen. Herschel Supply product that is purchased on our website (excluding promotional or sale items) can be returned or exchanged within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Warranty claims must be accompanied by an acceptable proof of purchase (as determined in Herschel Supply’s sole discretion) from an authorized Herschel Supply retailer. Upon receiving your returned Herschel Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Herschel Supply product within 10 – 14 business days.

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